We're here for you – friendly, fast, and hassle-free.

If you have any questions about your order, special requests, or just want to say hello – feel free to write to us. Our customer support team usually replies within 24 hours.

📩 Email

hello@pawhaus.de

(Monday to Friday, 9:00 am – 5:00 pm)

📸 Photo Upload Tip

If you need help choosing the right photo of your pet, feel free to send us an image by email – we’re happy to help.

📦 Order Status & Changes

Please include your order number when inquiring about an existing order.